TAXACT XPERT TERMS AND CONDITIONS
TaxAct's Xpert Service (the "Service") is subject to and governed by the following Terms and Conditions. By making use of the Service, you agree to be bound by the following Terms and Conditions between you and TaxAct, Inc. ("TaxAct"). As used in these Terms and Conditions, references to "we," "us," and "our" mean TaxAct.
How the Service works.
TaxAct's Xpert Service is available to purchase when the option is presented to you through TaxAct's website, products, or marketing materials. Once you chose the service, you will have the ability in the product to speak and/or interact with a TaxAct tax expert. Should you request to speak to a tax expert, then, in that interaction, you will have the opportunity to ask tax related questions of the TaxAct tax expert, subject to these Terms and Conditions. Your interaction may be time-bound. You may request to speak with a tax expert as many times as needed during our hours of operation within the tax season. Your interaction with the tax expert may include a one-way video call whereby you can see the tax expert, but they will not be able to see you. Your interaction may also include sharing your current screen view of TaxAct’s online tax preparation service with the tax expert, but they will not be able to select items on the screen or otherwise enter any information.
Terms and Conditions of the Service.